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Patient Information

Patient Information

Accessing Care

As your primary medical home, we want to provide you with the services you need to keep you healthy and manage your chronic health problems.

To schedule an appointment, please call our Patient Service Center at (216) 535-9100.

We also provide same day appointments. For more information on scheduling appointments, click here.

Current patients only: Please make every effort to see us during clinic hours. However, if you need to reach us for an urgent medical concern after we are closed, you may call: (216) 299-6718 and the provider on-call will return your phone call.

Primary Clinic Locations

  • St. Clair Clinic – 1530 St. Clair Avenue, Cleveland, OH 44114
  • Carl B. Stokes Clinic – 6001 Woodland Avenue, Cleveland, OH 44104
  • Central Neighborhood Clinic – 2916 Central Avenue, Cleveland, OH 44115
  • Riverview Tower Clinic – 1795 W. 25th Street, Cleveland, OH 44113

Click here for more information about our clinic locations and hours.


Accessing your Records

Click Here for MyChartPatients who have received an activation code may access their medical chart by clicking on the button below.


Interested in getting access? Ask your clinician at your next appointment.




Important Documents

  • Our services are provided on a sliding fee scale, which means that fees for services will vary depending on your income and family size. Click here to see our sliding fee scale (pdf).
  • For our current Access to Services and Patient Rights & Responsibilities Guidelines, please click here (pdf). Click here to view the guidelines in Spanish.
  • To view the Care Alliance Notice of Privacy Practices, please click here (pdf). Click here to view the document in Spanish.

Permanent link to this article: http://www.carealliance.org/services/patients/

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